Automotive Assistant Manager

Job Description

Job Description

Benefits :

• Bonus based on performance
• Employee discounts
• Training & development
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia.

Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations.

Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program.

Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Assistant Center Manager is responsible for performing all Center Manager function in the Center Managers absence and generally acting as second-in-command at the center.

The Assistant Center Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities

Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait / Show and Departure.

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management

The Assitant Center manager is responsible for the direct supervision of all employees of the center. Duties include :

Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required;

Discharge employees as required

• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
• Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use
• Prepare payroll each pay period
• Maintain accurate and complete employee files

Center Operations

• Ensure proper execution of all activities in the service bays
• Print and monitor daily, weekly, and monthly sales and inventory correction twice a month
• Perform callback 120 and bad address correction weekly.
• Monitor cash register functions and credit card handling
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
• Perform daily close-out procedure
• Prepare weekly and monthly paperwork
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
• Ensure cleanliness and appeal of entire site
• Maintain safe working environment
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities

• Write and mail customer thank you notes
• Solicit fleet accounts
• Plan and execute local center marketing functions
• Participate in community activities
• Maintain required postings and records (OSHA, MSDS, federal, state, and local)
• In addition to the duties listed above, Center Assitant Manager is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms.

and run errands as required, Performing Lead Shop technician duties. Training all shop technicians for all levels of services, Performing services including brakes, rotors, oil change, transmission, differential, cooling system maintenance, repairing and replacing automotive component, courtesy, hood and pit tech services

Perform preventative maintenance on vehicles to ensure customers can drive away feeling safe and at ease

and additional services (e.g. wiper blades, air filters, etc.). He / she communicates with all shop personnel, educating them on necessary preventive vehicle maintenance.

Perform final safety and quality check.

Qualifications

• Skills : Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tool
• Previous experience of at least 1 year managing a retail quick lube automotive center required
• Previous experience of at least 1 year as a quick lube automotive center technician required.
• Must have a valid drivers licence.

Working Conditions

Environment : Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities : Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits / Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement
30+ days ago