Workforce Management Analyst

VirtualVocations
Signal Hill, California, United States
Full-time
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A company is looking for a Workforce Management (WFM) Real Time Adherence (RTA) Analyst to support Seller Support operations.

Key ResponsibilitiesMonitor queue performance and take actions to resolve service level issuesAnalyze staffing against forecast requirements and implement corrective actionsCoordinate with outsourced service providers to ensure staffing performance meets standardsRequired QualificationsBachelor's degree or equivalent3+ years of program or project management experienceExperience in a highly analytical, results-oriented environmentKnowledge of Excel at an intermediate level3+ years' experience in WFM Real-time Service Level management

1 day ago
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