Help Desk Support

As a key member of the Digital Services Support Team the Help Desk Coordinator will provide front line customer support by fielding and processing all incoming service requests and monitoring the activity of the Help Desk Team. This position is part of an On-Call rotation.

The work shift for this role is 10am-7pm CST. The candidate can sit anywhere in the US and needs to be willing to work this shift.

• Skills

Help desk support, Help desk, Customer service, Active directory, Troubleshooting, Windows 10, Phone support, Office 365

• Top Skills Details

Help desk support,Help desk,Customer service,Active directory

• Additional Skills & Qualifications
• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
• Classify, and prioritize all service requests according to department standards and guidelines
• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network / internet access; mobile devices, and any other requests within the scope of their expertise.
• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.
• Reassign and / or escalate service requests in a timely manner to the appropriate resource and level when necessary
• Maintain the resolution knowledgebase by posting all relevant solutions.
• Provide information and reports as requested
• Prepare and present enterprise communications as required
• Work with Support Engineers and other internal service providers to guarantee smooth handoffs
• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals
• Connect to systems remotely and work with employees to identify computing problems and correct them
• Identify Problems and Trends in the environment and assist with problem solving proactively
• Perform other duties, as assigned
• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $20.00 - $23.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Nashville,TN.

• Application Deadline

This position is anticipated to close on Oct 26, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.