General Manager

Planet Fitness
Crystal Lake , Illinois, US
Full-time

Compensation package starting 50,000 a year

Health, Dental, and Vision coverage *enrollment is optional*

401k option after 1 year

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Administration and processing of all weekly / bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary / termination activities
  • Ensure prompt opening / closing of gym.
  • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

Qualifications / Requirements

  • Superior customer service skills.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma / GED equivalent required.
  • Must be 18 years of age or older.
  • Experience in the fitness industry preferred but not required.
  • 30+ days ago
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