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Sales Operations Senior Manager
Sales Operations Senior ManagerBaker Tilly • Milwaukee, WI, US
Sales Operations Senior Manager

Sales Operations Senior Manager

Baker Tilly • Milwaukee, WI, US
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Sales Operations Senior Manager

The Sales Operations Senior Manager is a strategic leader supporting the Professional Sales Organization (PSO). This role leads a high performing team and drives initiatives that enhance sales productivity by identifying and addressing operational gaps. In partnership with the Enterprise Sales Operations Director and PSO leadership, the Senior Manager leads the development and execution of processes and large-scale initiatives across :

  • Sales compensation design and administration
  • Sales performance management
  • Sales analytics & intelligence
  • Sales force design & deployment
  • Sales process & systems

Responsibilities

Team Leadership & Development

  • Lead and develop the PSO Sales Operations team, fostering a high-performance culture and ensuring alignment with firm-wide goals and priorities.

    • Sales Compensation

  • Design and administer compensation plans for new and existing sellers.
  • Build and manage scalable compensation models to forecast impact and support onboarding.
  • Oversee validation and calculation processes to ensure accuracy and consistency.
  • Ensure enough resources are assigned to adequately administer sales compensation programs.
  • Work with the appropriate internal partners to establish or modify sales compensation program rules, policies and procedures.

    • Budget & Expense Management

  • Lead various components of the PSO fiscal year budget planning and allocation process across labor, expenses, and incentives.
  • Collaborate with finance to forecast against budget on a quarterly or as needed basis.
  • Oversee the tracking of actuals monthly, proactively recommending actions needed to stay within budget.

    • Sales Process & Technology Optimization

  • Partner with PSO leadership to identify process improvement opportunities.
  • Collaborate with Growth Technology to enhance Salesforce and user knowledge, experience, and overall tool adoption.
  • Promote a culture of continuous process improvement.

    • Sales Integration Execution

  • Oversee integration of merged seller teams and ensure successful implementation of PSO sales processes.
  • Review legacy incentive plans and payments and model the impact of transitioning to current PSO compensation structures.

    • Sales Analytics & Tool Development

  • Lead collaboration with sales, Data Analytics, and Growth Technology teams to deliver accurate and efficient analytics.
  • Develop new tools, systems, and reporting to support PSO operations and sales initiatives.
  • Conduct audit of existing tools and guide the design and adoption of improved resources.

    • Performance Management & Enablement

  • Work closely with leadership to define and implement performance measurement and management programs.
  • Align reporting, training, and incentive programs with performance priorities to ensure PSO success.

    • Qualifications

  • Bachelor's degree in Business Management, Finance, or a related field
  • 7+ years of experience in Sales Operations or a similar function
  • 3+ years of leading high-performing teams
  • Deep understanding of incentive compensation design, execution, and the behavioral impact of plan structures
  • Strong analytical skills with expertise in performance dashboards, budgeting, and forecasting
  • Excellent communication and stakeholder engagement abilities
  • Proficiency in CRM systems (Salesforce preferred), business intelligence tools, and sales analytics platforms
  • Ability to thrive in a fast-paced, matrixed environment
  • Solid knowledge of IT systems and experience in defining business requirements
  • Skilled in managing multiple concurrent projects and communicating status to senior executives
  • Strategic thinker with creativity and agility to balance hands-on analysis with big-picture planning

    • The compensation range for this role is $133,340 to $252,790. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

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    Operation Manager • Milwaukee, WI, US

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