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Benefits Specialist I

Benefits Specialist I

Onebridge Benefits IncBuffalo, NY, US
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Job Description

Job Description

Who We Are

OneBridge Benefits was founded in 2013 by members of its current leadership team who had the vision to create better technology to support account-based health plans. Fast forward to today and we continue to be in growth mode as a premier Healthtech company, servicing over 260,000 participants with over 2 billion dollars in health accounts.

Our team prides itself on bringing innovative products and technology to market. These products benefit our participants by helping them understand how to maximize their health benefits and plan for future health care costs. Our products include traditionally funded HRAs, ICHRA, FSAs, and HSAs. Our priority is serving our clients, their participants, our employees, and our community. In becoming part of the OneBridge Benefits team you would be joining a group of bright, driven, and creative individuals.

Your Opportunity with Us

We are seeking a dedicated and detail-oriented Benefits / Enrollment Specialist to join our team! In this role, you will act as a trusted advisor, consulting with particiants to help them navigate and select benefits such as Health Plans, HRAs, and FSAs. Your focus will be on providing clear guidance and support throughout the enrollment process, ensuring each individual has a seamless and informed experience during this important decision-making phase.

Be a part of a team that puts people first and apple today to help us shape a better benefits experience!

Key Responsibilities

  • Educated individuals on the ICHRA model and help them enroll in Individual and Family Insurance plans.
  • Guide employers and employees through the ICHRA enrollment process, providing clear and supportive assistance using our platform.
  • Respond to inbound phone inquiries and make outbound follow-up calls to prosecutive members.
  • Use a consultative approach to assess needs, present plan options, overcoming objections, and complete enrollments over the phone.
  • Accurately document all interactions and outcomes in the tracking system to ensure reliable records and follow-through.

Foundations for Success

  • High school diploma or equivalent required.
  • Minimum 2 years of experience in insurance consulting, customer service, or account management.
  • NYS Life, Accident & Health License (or ability to obtain within 15 days of hire); additional state licenses as needed.
  • Working knowledge of health insurance plans (Individual / Family) ; familiarity with NYSOH, Healthcare.gov, and ACA is a plus.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Strong relationship-building and communication skills with a customer-first mindset.
  • Self-motivated and collaborative, with a positive, approachable attitude.
  • Detail-oriented, highly organizes, and able to work efficiently in an agile environment.
  • The OneBridge Way

    At OneBridge Benefits, we believe that a thriving Company Culture is the foundation of meaningful work and memorable experiences. Our atmosphere is rooted in connection, purpose, and authenticity. We invite you to explore and discover what makes us unique and see if it feels like the right place for you to thrive!

  • We offer practical perks that makes a difference, like free covered parking just a short, easy walk away, as well as an on-site gym.
  • We embrace a casual dress code, welcoming comfort that fits your work style while supporting your day-to-day business activities.
  • We're community-minded changemakers, giving back through employee-driven charity involvement and causes that matter to our people
  • This role is based in-office and requires regular in-person presence to support cross-functional collaboration and engagement. Candidates should be comfortable commuting to downtown, Buffalo, NY.

    Apply today to learn more about building your career with our OneBridge Benefits team!

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    Benefit Specialist • Buffalo, NY, US

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