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Shipping & Fulfillment Manager

Shipping & Fulfillment Manager

Joe Van Gogh IncHillsborough, NC, US
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Job Description

Job Description

SHIPPING AND FULFILLMENT MANAGER

Job Purpose Summary :

The Shipping and Fulfillment Manager oversees private label fulfillment and shipment of all outbound orders. They also manage the Fulfillment and Delivery Specialist.

Reports To : Production Manager Direct Reports : Fulfillment and Delivery Specialist Status : Full Time

Shipping & Receiving

  • Oversee all wholesale customers’ outbound shipping / freight orders.
  • Ensure all outbound orders are processed correctly.
  • Maintain and order all shipping materials and supplies for JVG accounts.
  • Pull and pack orders for all shipping customers including : Allied Products, Sweetbird Products, and roasted coffee orders.
  • Set up freight BOLs and track all shipping orders.
  • Monitor shipping methods, run reports, and make recommendations to solve problems and streamline processes in shipping.
  • Ensure all inbound freight orders are received physically and entered into inventory system.

Private Label Fulfillment

  • Participate in meetings with private label accounts to build relationships and help troubleshoot challenges.
  • Print out and organize shipping orders each morning, assigning tasks to other team members when needed.
  • Ensure that all orders are fulfilled accurately and in time for daily USPS and FedEx pickup.
  • Ensure all team members helping with fulfillment are following proper fulfillment procedures (FIFO, tidy packing, etc.)
  • Communicate regularly with Production Manager to maintain product inventories and prioritize specific production when necessary.
  • Ensure daily accuracy of “Finished Product” inventory.
  • Maintain and order all shipping materials and supplies for private label fulfillment and freight shipments.

    • Management

  • Contribute to hiring and onboarding process for Fulfillment & Delivery Specialist.
  • Hold regular one-on-one meetings with Fulfillment & Delivery Specialist.
  • Give feedback regularly and provide coaching to Fulfillment & Delivery Specialist.
  • Thoughtfully compile and present performance reviews; reference pay scale accurately.
  • Utilize and file all human resources paperwork correctly.

    • Job Requirements

  • 1+ year(s) production and shipping experience.
  • Leadership / management experience preferred.
  • Excellent communication and teamwork.
  • Strong self-motivation and ability to work independently.
  • Ability to prioritize and manage time.
  • Ability to work with spreadsheets and web-based platforms.
  • Ability to work occasional nights and weekends.
  • Ability to work on call.
  • Criminal background check as required by JVG’s institutional partners.
  • A valid NC Driver’s license.
  • Prolonged, frequent ingestion of coffee and tea.
  • Prolonged periods of constant repetitive motion.
  • Prolonged periods of time on feet.
  • Ability to lift 50+ pounds.
  • Please note this position prohibits the wearing of perfumes, colognes, or fragrances.
  • All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.
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    Fulfillment Manager • Hillsborough, NC, US