Director of Security and Operations, The Kings Inn Family Shelter

Who We Are : CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City.

CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross-section of New Yorkers.

From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after-school programs and college access in Brooklyn;

from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

CAMBA’s The Kings Inn Family Shelter is funded by the New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.

It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families.

The two-story facility has rooms of various sizes, common areas, and provides on-site security and social services.

Position : Director of Security and Operations

Reports To : Senior Program Manager

What The Director of Security and Operations Does :

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Observe direct reporting staff engaging with clients and / or supervisory staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.

e.-address and investigate client complaints).

• Assist the Senior Program Manager in providing oversight for all aspects of the program in his / her absence.
• Prepare reports and statistical information for both CAMBA management and funder use.
• Assist in the analysis of program and demographic client data to make programmatic improvements.
• Confer with the Senior Program Manager, Vice-President, and / or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Plan and organize program activities to maximize program contract’s goals and performance targets as outlined in DHS’ Performance Incentive Plan.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Develop and implement crisis prevention and / or intervention strategies to ensure a safe and secure environment.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Develop, implement, and manage facility security and preventive maintenance plan.
• Oversee and ensure the daily security and maintenance of the facility.
• Conduct scheduling, planning, and training of security staff to ensure that security arrangements are compliant with DHS requirements.
• Oversee and / or ensure provision of repairs, improvements, and cleaning of facility on a timely basis.
• Ensure contractual services (i.e., extermination, fire safety system, HVAC) are provided as required.
• Ensure that City and state rules and regulations are adhered to in regards to sanitation, snow removal, sidewalk litter, DHS, FMD, OTDA, FDNY and State, etc.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues / concerns.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
• Review and sign time sheets.
• Immediately report to the appropriate Senior Program Manager / Vice-President any monitoring visits or funders’ events;

significant events; any incident that might subject CAMBA to liability.

• Facilitate interdepartmental communication and conduct regular staff / departmental meetings.
• May ensure vehicle, vehicle registration; insurance, inspection, etc. are up to date and maintained.

Minimum Education / Experience Required :

Bachelor’s degree (B.A.) and two years of applicable experience and / or equivalent experience.

Other Requirements :

• Ability to be on call 24 hours a day, 7 days a week.
• F80 certification is required or must be obtained within 90 days of hire.
• Must sign NYC DOH / MH attestation stating that candidate has not been the subject of a founded child abuse report.
• May be required to become First Aid / CPR certified.
• May be required to become certified in overdose prevention.

Compensation : $55,000-$60,000 annually

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When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.

This includes but is not limited to experience, education, budget and / or program size, internal equity, skills and other factors that may be required for the position and organization.

Status : Full-time (35 hours per week)

Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply.

We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches more than 73,000 individuals and families , including almost 13,000 youth . Without your support, we cannot continue to create and deliver our programs.

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