FRONT DESK ASSISTANT AT THE RICHLAND

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome each guest with eye contact and in a friendly manner making sure to address each guest by name when possible.
• Check-in and check-out guests when they arrive and leave the premises, distribute keys, and room assignments making sure this is done efficiently and smoothly
• Answer phones and emails in a prompt and courteous manner for guest inquiries and questions.
• Manage online, phone and in-person room reservations.
• Confirm reservation in system and review all noted information
• Process payments for room charges and other services provided by the hotel
• Inform customers of all on-site amenities and any relevant information that is needed for their stay.
• Have a comprehensive knowledge of hotel availability and current rates and / or special events (which may have an impact on occupancy and availability)
• Explain local amenities and attractions to guests. Provide details and recommendations about activities to do in the surrounding areas
• Issue parking passes and enter information in computer
• Together with The Richland's Catering and Event Sales Manager and the Catering and Event Producer, ensure maximum occupancy with appropriate guest rooms are reserved for events guests.
• Extensive knowledge of The Richland lounge hours and menus.
• Make sure the lobby and reception space are always kept clean.
• Handle and investigate all guest and visitor complaints, and initiate service recovery procedures to ensure consistent guest satisfaction and continual improvement.
• Work with housekeeping to make sure rooms are clean and fully stocked before new guests check into their rooms.
• Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Ensure full compliance of 24 Carrots' and The Richland's Standing Operating Procedures, policies, procedures, and service standards
• Ensure that guests have a pleasant experience by maintaining a high level of service and hospitality

SUPERVISORY RESPONSIBILITIES

Assisting guests efficiently, courteously, and professionally at all times. Be able to maintain a high level of service and hospitality.

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. Be a great communicator to various departments and management on guest comments and concerns.

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional, enthusiastic, responsible, and dependable team player
• High level of personal hygiene
• Good organizational and management skills
• Ability to work well under pressure
• Superior oral and written communication skills
• Ability to quickly identify and resolve problems
• Meticulously detail-oriented
• Strong computer skills
• Readily available and approachable for all guests while providing excellent guest service
• Self-motivated, takes initiative and willing to acquire new skills
• Willingness to work in a collaborative environment with co-workers from diverse technical backgrounds
• Strong logic and reasoning skills to identify strengths and weakness of alternative solutions and approaches to issues as they arise
• Must possess a current California Food Handler's card.
• Understands, believes in, and drives the core values of 24 Carrots : Dedication, Trustworthiness, Service Excellence, and Collaboration.

EDUCATION AND / OR EXPERIENCE

• High school diploma or GED
• Reliable transportation and clean driving record required.

LANGUAGE SKILLS

• Ability to convey information to others in a clear and concise manner
• Ability to respond to common inquiries or complaints from clients
• Ability to effectively present information to general management

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

and reach with hands and arms.

• While performing the duties of this job, the employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and / or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions; work near moving mechanical parts;

work in high, precarious places; and fumes or airborne particles.

• The noise level in the work environment is usually moderate, but there will be cases where the noise level is loud.
• This position occasionally requires work that exceeds 40 hours per week and occasionally requires flexibility to start shift earlier and end shift later on little to no notice.

While performing the duties of this job, the employee is regularly required to work weekends