Full-Time Customer Support Associate

Are you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?

Join our team as a Full-Time Customer Support Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.

In this role, you’ll play a pivotal part in ensuring our customers have a seamless and satisfying experience from start to finish.

You’ll engage directly with customers, addressing their inquiries, resolving issues, and providing tailored solutions that meet their needs.

But that’s not all you’ll also have the chance to leverage your sales expertise by identifying opportunities to upsell and cross-sell our products and services, helping to boost our overall sales performance.

Our Full-Time Customer Support Associate team is dedicated to providing you with training to equip you with the skill set necessary to be successful.

As a key member of our Full-Time Customer Support Associate team, you’ll contribute to our company’s growth by building strong relationships with our customers, ensuring their satisfaction, and promoting our offerings in a way that aligns with their needs and preferences.

Full-Time Customer Support Associate Responsibilities :

Serve as the first point of contact for our customers, delivering exceptional service and support

Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.

Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.

Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.

Collaborate with the Full-Time Customer Support Associate team to meet or exceed sales targets, actively participating in sales initiatives and promotions.

Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.

Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.

Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.

Document customer interactions and transactions accurately in our CRM system, maintaining thorough and up-to-date records.

Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction.