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Job Summary
The Treatment Coordinator's main job responsibility is to clearly explain treatment options and related costs. The Treatment Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient.
They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients.
The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry.
They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.
Accountabilities
Calculate treatment plan options and clearly explain patient responsibility by
presenting case fees and financial options to patients. Present or co-present the treatment plan and consent and scan all signed treatment in to the patients chart. - 45%
- Educate patients, as necessary, regarding their dental benefits. - 10%
- Coordinate Hygiene schedules by monitoring and actively working to fill any gaps in schedule. - 10%
- Proactively communicate with the back office so they know any changes in the patient's financial status and documenting all correspondence in Epic. - 10%
- Answer Incoming communications / telephones and schedule all needed patient appointments. - 10%
- Works patient work queue to support patient and billing demands. - 10%
- Fills in for PSR team members during staffing shortages by covering the PSR duties. - 5%
Minimum Requirements
High School Diploma or equivalent
Knowledge, Skills or Abilities
- Knowledge of dentistry and ability to describe procedures in simple language and familiarity with ADA codes - Preferred
- Ability to function within a team environment as a supportive and positive contributor as well
the ability to work independently
Required Knowledge & Skills
- Basic computer skills
- Knowledge of office equipment (fax / copier)
- Proficient computer skills including word processing, database, and spreadsheets
- Data entry
- Mathematical skills
Work Shift
Day (United States of America)
Location
10 Medical Park Rd Richland
Facility
3052 Dentistry 10 Med Park Suite A
Department
30521000 Dentistry 10 Med Park Suite A-Practice Operations
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