Full Job Description :
Hermann Services is looking for a full-time Warehouse Customer Service Representative (CSR) to join our company located in Bordentown, NJ.
Hermann offers a competitive salary, medical, dental, and vision coverage, and 401K matching program.
Responsibilities :
- Receiving, processing, labeling, and storing incoming stock
- Working with warehouse associates to ensure accuracy of shipping / receiving functions
- Maintaining clear records on all inventory and stock
- Inspecting all stock for damages and keeping records of damages
- Preparing, maintaining files for record keeping
- Accurately processing orders for shipping and receiving using the WMS and often mirroring the transactions into a customer-based system
- Recording exact arrival and departure times for shipments
- Counting stock and keeping inventory records
- Maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints - provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Greet customers warmly and ascertain problem or reason for calling
- Other duties as assigned
Job Requirements :
- Proven customer support experience
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Proficient in all applications of Microsoft †Word, Excel, Outlook, etc.
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
- Ability to write and speak well in English
- Shipping and Receiving experience in posting goods and shipping orders preferred
Benefits :
- Great Medical, Dental, & Vision Insurance after 30 days of full-time employment
- Matching 401(k)
- Company paid Life Insurance
- Paid Time Off
- Disability, Accident, and Critical Illness Insurance
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