Manager, Cyber eDiscovery Senior Analyst

Manager, Cyber eDiscovery Senior Analyst

Capital One is looking for an eDiscovery analyst to join the Cyber Insider Threat and Technical Investigations Team. The role will work closely with other lines of business to support litigation and investigation requests utilizing multiple applications across electronic devices such as email archives, document management systems, laptops, workstations, servers, cell phones, and multi-cloud environments.

Personnel in this role perform, investigate, analyze, manage, and report on response activities related to legal discovery and enterprise investigation requests.

• The position tasks include, but are not limited to : creating and maintaining investigation and incident tracking information;
• planning, coordinating, performing, and managing investigation response activities; the collection, preservation, processing, and transfer of data;
• application, workflow, user, and infrastructure administration; drafting and presenting detailed investigative reports and summaries;

metrics and capacity reporting and forecasting; and investigation analysis tasks, including examining all available information, and supporting evidence or artifacts collected related to discovery and investigation request.

Responsibilities :

• Utilize eDiscovery and forensic software to perform collections of electronically stored information (ESI) from data sources including email archives, document management systems, network drives, and other repositories in response to legal preservation, discovery, and enterprise investigation requests
• Process collected data within eDiscovery applications and promote data to be reviewed by internal and external teams
• Coordinate, troubleshoot, and provide technical support to resolve collection and processing exceptions and errors
• Provide end-user training and support for the enterprise eDiscovery application
• Create, update, and maintain program documentation and procedures
• Provide support for coordination of data exports and transfers to outside partners and requesting parties
• Maintain and serve as an administrator of the enterprise eDiscovery application including tasks related to case, user, software, and infrastructure management
• Troubleshoot eDiscovery application and infrastructure issues
• Develop, report, and present request life cycle metrics and capacity forecasting statistics and provide suggestions for improvements
• Communicate efficiently and effectively with internal and external parties including other investigation teams, legal partners, and vendors while building strong working relationships
• Collaborate on the development of custom tools, scripts, API integrations, and applications that will increase efficiency and effectiveness
• Research and recommend eDiscovery and forensic tools that improve productivity and decrease request cycle times
• Professional and effective secure handling and collection of digital evidence
• Familiarity with laws and regulations regarding legal discovery and evidence collection procedures

Basic Qualifications :

• High school diploma, or GED or equivalent certification
• At least 6 years of experience in the Cyber or Legal field
• At least 5 years of experience in eDiscovery or cyber forensics

Preferred Qualifications :

• Bachelor's Degree in Computer Science, Cybersecurity or related field
• 6+ years of experience using eDiscovery collection and processing software (Relativity, Brainspace, Google Vault, etc.)
• eDiscovery Certification such as Relativity Certified Administrator, ACEDS, Relativity Specialist and Pro certifications
• Experience with custom scripting including Python
• Experience with custom API development and integration for eDiscovery processes
• Experience with forensic process and products
• Experience with data collection and investigation in Cloud technologies

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