Job Description
Job Description
Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
School Bus Driver
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.Our employees are at the foref...
Grants/Contracts Professional 3 - Preaward
The Pediatric Research Support Services (Peds-RSS) Office serves investigators in the Department of Pediatrics and the Department of Obstetrics, Gynecology and Women's Health.The Grants/Contracts Professional 3-Preaward will join the Peds-RSS team in supporting investigators engaged in translational...
Support Coach
If you are looking for a rewarding career, .As a Support Coach, you will help adults with disabilities in the classroom or community or production setting.You will help our adults with disabilities grow their skills and gain independence to the greatest extent possible.We have both part-time and ful...
Jerry's Corporate - Asset Protection Specialist Hiring Now
You’ve come to the right place if you understand security apprehension procedures, are organized, are effective with verbal and written communication skills, and work well with others.Sunday – Saturday, varied hours.Health Insurance / Vision / Dental Insurance.Individuals applying for this position ...
Disability Support Coach – Part Time - Sign on Bonus
If you are looking for a rewarding career, .As a Support Coach, you will help adults with disabilities in the classroom or community or production setting.You will help our adults with disabilities grow their skills and gain independence to the greatest extent possible.We have both part-time and ful...
Shift Leader - 210 IDS Center, 80 S 8th
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment.We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhoo...
Asset Protection Specialist - $23 / hour plus, based on related experience Hiring Now
You’ve come to the right place if you understand security apprehension procedures, are organized, are effective with verbal and written communication skills, and work well with others.Sunday – Saturday, varied hours.Health Insurance / Vision / Dental Insurance.Individuals applying for this position ...
Remote Sales Representative
We're looking for candidates with great customer service skills to fill our Remote Customer Service / Sales role!.This role is entirely remote and offers full-time/Part time hours with flexibility .We are ready to schedule interviews for this week.We're seeking someone who is great with people, buil...
Disability Support Coach – Full Time - Sign on Bonus
If you are looking for a rewarding career, .As a Support Coach, you will help adults with disabilities in the classroom or community or production setting.You will help our adults with disabilities grow their skills and gain independence to the greatest extent possible.We have both part-time and ful...
Remote Insurance Advisor - Flexible Hours
We're looking for candidates with great customer service skills to fill our Remote Customer Service / Insurance role!.This role is entirely remote and offers full-time/Part time hours with flexibility .We are ready to schedule interviews for this week.We're seeking someone who is great with people, ...