Field Service Engineer

Overview

Position : Field Service Engineer at Mevion Medical Systems. Reporting to a Field Service Manager, the Field Service Engineer maintains technical responsibility over the Mevion Medical Systems Proton Therapy System (PTS). The role involves learning and operating the PTS for various customer needs and interacting with customers' professional and technical staff to resolve operational issues with Mevion products at customer sites.

Responsibilities

• Operate Proton Therapy System, including troubleshooting and post-service testing.
• Provide highly visible customer support through on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Clearly communicate the status of the system to the customer and to Mevion employees.
• Work on other related clinical systems at the customer site, including motion control systems, CT scanners, X-ray and radiological devices, and robotic manipulators.
• Ensure PT devices perform according to specification; monitor daily treatments and system performance; identify required corrections or improvements; document all complaints and key performance indicators.
• Maintain equipment / systems according to the maintenance schedule and ensure proper compliance / quality / technical performance / customer satisfaction.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems; repair equipment / systems as needed.
• Document interventions with appropriate detail in accordance with facility, QA / RA and FDA regulations.
• Meet key performance indicators such as throughput, customer satisfaction, and uptime.
• Maintain professional knowledge and safety consciousness according to Mevion guidelines.
• Maintain a clean working environment and adhere to safety and regulatory rules.
• Maintain calibrated equipment and tooling according to specifications; manage on-site inventory and other part management duties.
• Perform other duties as assigned by Service Management.

Education, Training, and Experience

Familiarity and Extra Qualifications

Learning Targets (within the first six months)

Desired Characteristics

Physical and Environmental Considerations

Seniority level

Employment type

Job function

Industries

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