Logistics Specialist
Logistics Operator (Product Planning)
Santa Fe Springs, CA
Long Term
Job Function / Description :
- Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
- Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
- Monitor shipment status, including tracking and tracing , and report any delays to customer throughout the transit process.
- Provide customers with updates on the status of their shipments.
- Monitor shipments to ensure they are delivered on time and in compliance with regulations.
- Manage relationships with selected d rayage / trucking carriers / customs broker and make urgent communication in case of emergency.
- Provide customer service, including responding to customer inquiries, and resolving customer complaints.
- Keep records of all transactions of shipments, and maintain customer accounts.
- Develop and implement strategies to optimize operational processes.
- Collaborate with other departments to provide high quality customer service.
Skills and Specifications
- 3+ years of Freight Forwarding operation or transportation / logistics-related relevant experience
- Strong understanding of international transportation / freight forwarding industry
- Bachelor’s Degree preferred, High school GED required
- Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
- Ability to build trustworthy relationships with vendors / customers, and experience with vendor management
- Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
- Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
- Excellent problem-solving skills
- Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization.
TMS and WMS system experience preferred
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