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Customer Support Associate

Customer Support Associate

VirtualVocationsRockford, Illinois, United States
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A company is looking for a Customer Support Associate.

Key Responsibilities

Handle emails and incoming / outbound calls to assist users

Investigate user-reported issues to determine root causes and scope

Ensure compliance with program requirements, regulations, and policies

Required Qualifications

Bachelor's Degree

3 years of relevant experience

Equivalent combination of advanced education, training, and experience will be considered

Experience in healthcare, Medicaid, and Long-Term Care preferred

Proficient with Microsoft Office Suite

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Customer Support Associate • Rockford, Illinois, United States

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