Customer Service Scheduling Coordinator
Job Description
We are seeking a Customer Service Scheduling Coordinator to be the primary point of contact for customers, providing exceptional service while also managing scheduling tasks efficiently.
You will play a critical role in ensuring positive customer experiences and optimizing scheduling processes within the organization.
Your ability to multitask, communicate effectively, and resolve inquiries promptly will be essential for success in this role.
Location : Manchester, NH (100% onsite)
Schedule : 8 : 30am - 5 : 00pm (Monday - Friday)
Compensation : $18.00 hourly
What You'll Do :
- Handle inbound and outbound calls from customers in a professional and courteous manner providing accurate information and supporting scheduling inquiries
- Address customer concerns, complaints, and escalations with empathy and professionalism, striving to achieve satisfactory resolutions
- Coordinate and manage schedules for appointments and services
- Maintain detailed and accurate records of customer interactions, appointments, and scheduling activities
What You'll Need :
- Previous experience in a customer service or call center role, preferably in a scheduling or appointment setting
- Strong communication skills, both verbal and written, with a customer-focused approach
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in data entry and record-keeping
Interested candidates should call or text AJ Jasurda at (603) 402.5535 for immediate consideration.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
To apply please email your resume to [email protected]
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