Field Service Representative - $16.54 hourly

Job Description

Job Description

Douglasville-Douglas County Water and Sewer Authority

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Field Services Representative

Department : Meter Services

Pay Grade : 3

FLSA Status : Non-Exempt

JOB SUMMARY

This position performs work in the reading of water meters and the termination of services. Duties involve the accurate reading and recording of water consumption data of the Authority’s customers following designated routes and using a hand-held computer or the AMR Drive-By unit and other work performed by this employee involves the locking of water meters for delinquency purposes and service terminations. This position is also responsible for unlocking of meters to restore service and obtaining meter readings as needed. The position may also be required to perform other meter services functions as required. This employee reports to the Meter Services Supervisor.

ESSENTIAL JOB FUNCTIONS

• Performs accurate reads of residential and commercial water meters on assigned routes within established time standards, which are reviewed on a quarterly basis.
• Performs special readings as required.
• Initiates, terminates, and restores water service to customers as requested by the Billing / Customer Service Division personnel.
• Checks to see that meters are functioning properly and reports any defects.
• Performs necessary minor repairs to meter boxes and appurtenances.
• Checks to determine consistency of meter readings and reports unusual cases to a supervisor.
• Locates correct addresses and water meters in order to terminate and restore service to customers.
• Works closely with the Billing / Customer Service Division personnel while assisting with the administration and processing of delinquent accounts.
• Performs miscellaneous and varied meter reading services and tasks as required by the Billing / Customer Service Division.
• Coordinates assignments closely with the Billing / Customer Service Department.
• Performs other related duties as required / assigned.

QUALIFICATIONS

Education and Experience :

High School diploma or (GED) and one (1) year of experience as a meter reader or in a related utility field preferred.

Special Qualifications :

Possession of a valid State of Georgia driver’s license and satisfactory Motor Vehicle Record (MVR).

Knowledge, Skills and Abilities :

PHYSICAL DEMANDS

The work is medium work which requires exerting up to 50 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required :

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly is exposed to changes of temperature or humidity; exposure to dust, fume, or gases; and exposure to insects and animals. The noise level in this work environment is usually moderate based on outside activity.

The Douglasville-Douglas County Water and Sewer Authority has the right to revise this job description at any time. This description does not represent in any way a contract of employment.