Retail Customer Experience Associate, Los Angeles Downtown Broadway Plaza - Full Time

Are you ready to bring your amazing self to work?

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One.

We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction.

If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from.

Our success will be built on amazing colleagues, working together.

Job Summary

As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs.

You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments.

This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.

What we can offer you

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal / financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back / volunteer opportunities

What you will do

• Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether it's in-store or through virtual selling.
• Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.).
• Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets.
• Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer.

Share customer feedback daily to create a better customer experience.

• Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media.
• Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales.
• Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor.
• Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines.
• Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.

Skills You Will Need

• Product knowledge : Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
• Communication : Comfortable communicating with customers virtually, via phone, and in person.
• Sales : Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Technology : Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Continuous Learning : Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
• Interpersonal Skills : Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Collaboration : Partnership with the total team to drive sales and deliver the customer experience.

Who you are

• Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
• Flexible availability, including days, evenings, weekends and holidays.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Resourceful and able to adapt quickly to changing priorities.
• At least 2 years of selling or customer experience preferred.

Essential Physical Requirements

• Position requires prolonged periods of standing / walking around store or department.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.
• Lifting and moving items weighing up to 30 lbs.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store.

Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy and ideas to the Macy's team Apply Today!

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