IT Systems Administrator
The IT Systems Administrator will be responsible for maintaining, and ultimately retiring much of our current infrastructure, while helping us write the book as we move toward a SAAS Cloud first approach customer enablement strategy.
RESPONSIBILITIES
- Maintain security measures such as firewalls, intrusion detection systems, and virtual private networks (VPNs) to protect against unauthorized access, data breaches, and other cybersecurity threats.
- Messaging and Collaboration : Maintaining our Microsoft 365 and Google Workspace environments for Email, GoTo and RingCentral for voice, Teams rooms, etc.
- Proactive Level 1 Support, handling IT service tickets or escalating as appropriate. Maintaining a pattern of excellent communication and service to our internal customers.
- Support and Monitor user endpoints both in offices and remote
Technical Skills
- Experience with Microsoft Cloud Services (Azure, M365, Intune, Engage)
- Support Backup, Recovery of IaaS platforms and Microsoft 365 Cloud Services
- Proficiency in Microsoft Windows Server 2012-2019
- Linux / UNIX System Administration a plus, including installation and configuration, Scripting, and Networking (CentOS, Ubuntu, Red Hat, etc.)
- Active Directory Domain Services + Azure Active Directory + ADFS
- Working knowledge of Cisco switches, firewalls, and wireless access points
- Knowledge of MFA including Microsoft 365 MFA and Duo
- VMware vSphere infrastructure and ESXi hypervisor administration (Decommissioning)
- Citrix XenApp Administration (Decommissioning)
- Citrix NetScaler Administration (Decommissioning)
- Working knowledge of Apache and Tomcat web server maintenance (Decommissioning)
- Basic knowledge of NetSuite, Salesforce, Google Workspace preferred.
- Must be able to successfully analyze requirements, design, develop, document and implement solutions.
- BS in Engineering, Computer Science, Information Systems, or equivalent work experience
- 5+ years industry experience
- Strong verbal, analytical and troubleshooting skills.
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