Special Services Supervisor

Special Services Supervisor

Location : Buchanan, NY

Pay Range : $60,000 - $65,000 (depending on experience)

Position Purpose :

The Special Services Supervisor is responsible for evaluating and administering special services for residential and commercial properties to include mold abatement, air duct cleaning, rodent exclusion, dehumidification, disinfecting, insulation, or reconstruction services. The Special Services Supervisor position provides the vital link between our company and our clients through exceptional customer service. Overall, the Special Services Supervisor will spend the day helping other people in the community by solving their pest challenges, improving their homes and businesses for a healthier environment.

Essential Duties & Responsibilities :

• Administers contracted services for customers to include mold abatement, air duct cleaning, rodent exclusion, dehumidification, disinfecting, insulation, or reconstruction services.
• Accurately complete required paperwork in a timely manner.
• Communicate with customers to ensure satisfaction and discuss additional special services they should consider purchasing.
• Build long-term relationships by offering a wide range of customized solutions to meet their needs.
• Partner with Wildlife Services technician for Wildlife trapping & removal, exclusion & preventative services.
• Partner with Canine handler for bed bug evaluation and services.
• Perform damage repair services that may have occurred from wildlife or other infestations.
• Seek to solve existing pest problems and recommend corrective and preventative measures.
• Operate and maintain service vehicles and equipment.
• Customer Experience Build customer relationships through friendly, helpful, and courteous behavior during service visits.
• Continuous Learning Become knowledgeable in the array of available Pest Control and Special Services products and services through provided, paid training.
• Stay current on the latest developments, trends, technology, and regulations in the pest control industry.
• Participate in employer-provided training on new methods, products, and services in pest control services.
• Obtain and maintain licenses required by federal, state, and local regulations funded by JP McHale.
• Maintain proficiency in all organizational safe working policies and practices.
• Performs miscellaneous job-related duties as assigned.
• Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers.
• Identify / implement scheduling to ensure adequate coverage for peak volume periods.
• Efficiently schedule routes for field technicians.
• Lead regularly scheduled meetings with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees.
• Respond to field service technician questions, coach the team through difficult client situations, and diffuse upset clients, as needed.
• Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed.
• Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate.
• Build long-term relationships with customers from a wide range of backgrounds to tailor solutions to meet their needs.
• Operate company provided vehicle in a safe manner.
• Product selection for required treatments.
• Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue.
• Proper material pick-up & discarding of used materials.

Qualifications :

Required Skills / Abilities :

Education and Experience :

Working Conditions :

At Anticimex, we are driven by our Purpose : To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!

Equal Opportunity Employer

JP McHale Pest Management is a Drug-Free Workplace