Lifeline Enrollment Supervisor - Oakland, CA

Job Description

Job Description

Lifeline SIM partners with the nation’s largest Lifeline service providers to help local communities access free and low-cost wireless service. Our role as a bridge between major service providers and the community underscores our commitment to delivering exceptional customer service and maintaining strict compliance with regulatory standards.

As a Lifeline Enrollment Supervisor , you will lead, recruit, and manage a team of at least three active Lifeline Enrollment Experts in your local area. You will be responsible for recruiting new agents, managing SIM inventory, ensuring regulatory compliance, and helping your team locate consistent, high-traffic enrollment locations within your community.

Recruiting qualified agents is your number one priority. Your second most important responsibility is helping your team secure strong locations to offer Lifeline services; such as retail plazas, community centers, local businesses, and public events - to ensure they always have safe and productive places to enroll customers.

Lifeline SIM is dedicated to helping communities not only gain access to free wireless service but also access to employment opportunities through our national Lifeline SIM program.

Key Responsibilities

Recruit, train, and manage a minimum of three active Lifeline Enrollment Agents within your assigned community.

Maintain an ongoing recruitment pipeline to ensure your team stays fully staffed.

Identify and secure high-traffic locations where your team can safely and effectively offer Lifeline services.

Build relationships with local store owners, event organizers, and community venues to establish recurring enrollment opportunities.

Supervise team performance, verify enrollments for accuracy, and ensure compliance with all program and federal regulations.

Manage SIM card inventory, device activations, and equipment distribution for your team.

Provide daily coaching, performance tracking, and accountability communication to ensure quota achievement.

Generate daily, weekly, and monthly reports to track team performance, activation totals, and compliance metrics.

Educate your team on eligibility criteria, proper documentation, and professional customer communication.

About the Role

This role is ideal for motivated leaders with experience in Lifeline program management, telecommunications, or community field sales who are ready to grow a high-performing local team. You will work independently within your assigned area, building strong local partnerships and ensuring that your agents have productive locations to work each day.

Successful Supervisors are strong recruiters , location finders , and compliance leaders who combine people management with community networking to drive growth and maintain integrity in every enrollment.

Compensation and Schedule

Competitive performance-based compensation

Independent contractor position with bi-weekly pay

Override bonuses based on team performance and compliance metrics

Flexible hours and self-managed schedule

Significant income potential for Supervisors maintaining active agent teams

Why Join Lifeline SIM

Build your own local team and earn recurring overrides

Help create jobs in your community while expanding access to free wireless service

Receive training and field support from national leadership

Operate independently with scalable income potential

Be part of a mission-driven program that connects underserved families to communication access

Requirements

• Must maintain a minimum of three active Lifeline Enrollment Agents at all times
• Proven experience in Lifeline program sales, team supervision, or telecom leadership
• Strong local knowledge of community hotspots and event opportunities for field operations
• Ability to identify and secure consistent locations for agents to offer Lifeline services
• Experience managing SIM inventory, device activations, and compliance workflows
• Strong recruitment, communication, and coaching skills
• Detail-oriented, organized, and professional in handling confidential data
• Reliable transportation and ability to work within your assigned area daily
• Eligible to work as a 1099 independent contractor
• Bilingual fluency (English / Spanish preferred)
• Committed to ethical enrollment practices and full regulatory compliance

Benefits

Requirements

Must be 18+ years old and legally authorized to work in the U.S. Must pass a background check Strong communication, empathy, and interpersonal skills Comfortable working in underserved, low-income, or rural communities Able to use a smartphone or tablet for mobile data entry Willingness to attend remote onboarding & training sessions Consistent access to internet, phone, and transportation (for field roles) Reliable transportation required for field roles Comfortable with performance-based compensation (no base salary) 1099 Contractor Status Bilingual or multilingual preferred but not required Able to work independently and hit lead submission goals