Field Service Technician
Job Responsibilities : We are looking for a self-starter Field Service Technician to deliver the desired customer service experience.
The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
All candidates should make sure to read the following job description and information carefully before applying.
Responsibilities :
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Operate vehicle in a safe manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with the technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations / briefings
- Build positive relationships with customers
Job Skills :
- Proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
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