Bartender

Role Purpose

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies;

merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

Key Responsibilities & Accountabilities

• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Maintains a warm, welcoming, Corner Bar atmosphere
• Properly and promptly prepare, garnish, and serve drinks to Guests
• Provides a personal touch to repeat guests such as learning names and favorite drinks
• Coordinate food orders from Guests seated in the bar area with the kitchen
• Learn the menu and make recommendations when appropriate
• Upsells Guests on food or drink items where appropriate
• Keeps a clean, organized bar area
• Accurately rings up all orders in the POS system
• Following all relevant brand standards for service

Key Decisions

Influences

• Following standards for Responsible Service of Alcohol
• Guest Experience

Measures of Success

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Knowledge of Drinks
• Keeping a clean and presentable Bar area
• Following standards of Responsible Service of Alcohol

Qualification Requirements

• Must be dressed neatly and well groomed in company approved uniform at all times
• Must be able to operate P.O.S. system , make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass bar validation
• Must be able to respond clearly to Guests' requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

Competencies

EXPERT INSTIGATORS (Friendliness, Hospitality) : creates a seamless guest experience for by being the face of the bar, welcoming the guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting guests, even if they are not coming to the bar area
• Remembers the names and favorite drinks of regular guests
• Makes a difference in the guest experience by personalizing service to exceed guest expectations
• Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated
• Makes the bar an attractive and exciting place to visit
• Establishes a strong rapport with all guests to create Friday's fans and repeat business
• Able to read guests needs and feelings and tailors their approach to match their mood

COMMUNICATION (Sociability, Friendliness) : creates an enviornment of ongoing, open, back-and-forth diaologue with coworkers and guests.

• Interacts in an open, sincere manner to build rapport with guests and team members
• Uses tact in their interactions with guests and keeps conversation positive and productive.
• Listens attentively and actively and responds appropriately
• Asks open-ended thoughtful questions to create two-way conversations
• Makes communication with the team an ongoing process through formal and informal meetings before, during, and after the shift

FLAIR & SALESMANSHIP (Drive & Energy, Salesmanship) : Sells the TGI Friday's experience by creating an entertaining show in the bar

• Demonstrates a unique, irreverent style that is personal and memorable
• Confidently makes and serves enticing drinks guests want
• Possesses a contagious energy that translates to guests and team members
• Knows TGI Friday's drinks and menu items and is able to speak knowledgeably to make personal recommendations
• Grows the business and expertly upsells menu items where appropriate
• Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed

PERSONAL OWNERSHIP & ACCOUNTABILITY (Acceptance of Authority, Dependability) : Takes ownership for the bar area, demonstrates a strong sense of personal accountability

• Knows and enforces all applicable laws and regulations around serving alcohol
• Consistently executes on standards of responsible service of alcohol
• Effectively sets up the bar before their shift in order to have everything they need on hand.
• Keeps the bar area clean, presentable, and engaging to the guests
• Demonstrates global awareness by knowing what is happening throughout the bar at all times.
• Admits mistakes and takes prompt action to correct them
• Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
• Consistently delivers the same quality of service and energy and encourages fellow staff to do the same

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability) : Knows that anything can and will happen and is willing to mix things up anyway

• Addresses daily challenges and obstacles with confidence and a positive attitude
• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered
• Promptly anticipates and reacts to potential guest needs and problems
• Dives into peak service situations with energy and ease
• Maintains an even-tempered demeanor and stays in control of situations at all times
• Proactively handles escalating situations in a calm, mature, and tactful manner

TEAMWORK & COLLABORATION (Sociability, Friendliness) : Fuels an environment where everyone pitches in and gets along

• Recognizes the importance of working together to accomplish goals
• Eagerly accommodates guest overflow from the dining area
• Actively promotes cooperation, respect, and acceptance of all team members
• Establishes positive and supportive working relationships with all team members to maintain a productive environment
• Works seamlessly with the bar and BOH staff to stay on top of guest needs
• Serves as a role model and mentor for team members

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