Lakeland FL - Inside Sales Associate
Summary
Job Functions
- Key responsibilities which take no less than 10% of overall job time.
- Regular, predictable, reliable attendance is an essential function of this position.
- Educating potential clients on their insurance options, providing quotes, and closing sales
- Identify customer needs and provide optimal or alternative product solutions to meet those needs.
- Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.
- Accurately enter pertinent customer data and research customer information.
- Escalate customer concerns / issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
- Demonstrated success in a sales based environment.
- Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
- May perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent diploma.
- Six (6) to twelve (12) months in a customer service environment with previous success in a sales based environment preferred, but not required.
- Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
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