Bilingual EnglishSpanish Inbound Customer Service

This is a remote position.

About the Client

Thenations leading managed healthcare organization specializing in themanagement of nonemergent healthcare transportation benefits.

Theclient base comprises state and local government agencies (Medicaidagencies transit authorities school boards) managed careorganizations and hospitals.

Offers a complete outsourcing solutionto their clients.

What to Expect

Here are the scope of services one can expect to handleon a daily basis for the Program :

This is abilingual opportunity for English / Spanish speakers. ServicePartners will need to speak Spanish fluently and pass an assessmentin Spanish.

Please note : allsystems certifications and documentation are in English. HoweverService Partners will need to assist customers in Spanish.

Assist members :

• With transportation to and fromappointments.
• In resolving issues with previousappointments.
• With a transportation recovery where ascheduled trip has failed.
• With benefitseligibility.

Given the natureof certain types of calls some members may express feelings ofdistress impatience fear or anxiety. This can pose a challengingsituation to handle.

However the experience can also be highlyrewarding having the opportunity to provide valuable assistance tothese members.

Effortlesslymaneuver through the clients system by utilizing function keys toensure accurate processing of ride transportation.

Collaborating with various departments toeffectively address and resolve transportation and eligibilityissues

Requirements

Capabilities of Top Performing Service Partners for thisProgram

• Fluent in English andSpanish
• This is abestfit opportunity for Service Partners who want to service MondayFriday from 9 : 00 a.m. 5 : 00 p.m. ET as 90% of intervals offered fallin this window.
• Familiarity andor proficiency with the use of Function Keys is recommended.Certification in this skill will beprovided.
• Exhibit outstanding problemsolving capabilities whileproviding knowledgeable and friendly customerservice.
• Display patience empathyability to manage stress and ability to work underpressure.
• Demonstrate excellent writing and verbalcommunication

Benefits

Affordable PPO Healthcare and Dental OptionsAvailable

• Capabilities of TopPerforming Service Partners for this Program - Respond to incomingcontacts from customers in a professional and efficient manner.
• Maintain knowledge and ability to effectively articulate the brand,products, policies, and procedures. - Drive sales by offering toplace orders and suggest complementary items based on customerneeds and preferences.
• Mitigate customer escalations througheffective decision making and problem-solving skills. - Leveragemultiple systems and tools to effectively handle customer contacts.
• Simultaneously handle multiple tasks including contact handlingand data processing. - Passion for working within a groupenvironment that delivers exceptional customer experiences.
• Demonstrated customer service skills, preferably in a retail and / orcontact center environment. - Effective decision-making,problem-solving and follow-up skills.
• Excellent verbal andwritten business communication skills. - Ability to multi-task in afast-paced environment and handle shifting priorities.
• Strongattention to detail. - Intermediate computer skills, includingproficiency in Windows navigation and MS Office. - Luxury retailexperience
30+ days ago