Concierge - Glenview, IL

Concierge - Glenview, IL

Location : Glenview, IL

Company : Renewal by Andersen

Posting City : Glenview

State : IL

Job Category : Customer Service, Operations

Description & Requirements

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. In 2024, we were recognized as one of Newsweek's America's Greatest Workplaces for Women and Newsweek's Most Trustworthy Companies in America.

Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team in Glenview, IL. The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer's experience in upgrading their homes.

Responsibilities :

• Provide Signature Service customer service to homeowners
• Create and maintain homeowners' job files
• Schedule homeowners' technical measure, installation date, and reminder calls
• Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
• Send out the post installation survey and resolve any post installation situations

Culture :

We believe that when we exceed homeowners' expectations and deliver delight, we've made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.

Qualifications :

Benefits include, and are not limited to :

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.