Patient Care Coordinator

Job Description

Job Description

At Center for Physical Therapy and Exercise, we strive to help our patients move better, feel better and function better.

We offer comprehensive rehab and wellness programs in outpatient and senior living settings throughout Greater Boston and Southern NH.

As a PT-owned and managed practice, CPTE has served our patients for over 30 years and has built a solid reputation for results through personalized attention, superior clinical outcomes and a friendly and caring atmosphere.

About the Role

Due to our recent growth, CPTE has an immediate opening for a Patient Care Coordinator at our brand new South Nashua clinic! We are seeking a highly motivated and detail-oriented individual to join our team! As the first point of contact for our patients, you will play a vital role in providing a positive and welcoming experience.

This is a full-time position with benefits - pay rate of $17 / hr.

If you have a passion for providing exceptional customer service and thrive in a dynamic healthcare environment, this opportunity is for you!

Your Typical Day

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.
• Strong organizational skills to prioritize tasks and maintain a smooth front desk operation.

Center for Physical Therapy and Exercise (CPTE) is committed to serving our providers and team members who serve our patients and our communities.

We offer competitive compensation and benefits for our employees and a collaborative, positive culture committed to patient care.

At CPTE, we invest in a culture of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.