National Program Implementation Manager

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere.

At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for a National Program Implementation Manager in our Healthcare Business Solutions department!

This position will work in a hybrid setting (in office approximately 1-2 days a week and as needed) in our Dallas, TX. office.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations.

To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values.

Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X (formerly Twitter) , and at heart.jobs.

Responsibilities

Experienced professional responsible for managing the execution of customer implementations for HeartQuarters Training for National corporate accounts.

Work with the Field Sales Team to ensure the account is prepared and engage the right customer stakeholders. Oversee all tasks of implementation to completion, while ensuring the training adheres to budget, time frames, quality and customer satisfaction.

Setting goals, planning, and monitoring progress to completion on all implementations. Ensure quality is delivered by engaging appropriate resources, implementing review processes and status, executing proper validation.

Strong commitment to the Association’s passion for excellence. High responsiveness to customer needs.

Manage execution of customer implementations for HeartQuarters Training for National corporate accounts.

Build and execute effective relationship management with current and prospective customers.

Provide effective and strategic consultation with national accounts.

Act as a liaison between cross functional groups and external parties to manage and implement training.

Become an expert in training center operations in order to manage, instruct, implement, advise, and mentor the training needs of a portfolio of customers.

Develop and deliver education and training materials for customers on a variety of topics, including but not limited to CPR training, training center management, and more.

Maintain an annual budget and provide regular reporting.

Teach Heartsaver, BLS, and Community level CPR classes to varying groups, including internal employees, customers, and other groups.

Perform a variety of administrative tasks, including but not limited to compiling and pulling reports, documentation, recording inventory, ordering supplies, and other tasks as assigned.

Performs other duties as required or assigned. This department is rapidly growing and evolving, and duties are fluid as our team of resuscitation experts continues to expand the team’s scope and reach to collaborate in the Nation of Lifesavers initiative.

Qualifications

Bachelor’s degree or equivalent work experience.

Three five years of experience.

Heartsaver or BLS provider and instructor cards required, or must be willing to complete these courses upon hiring.

Experience in the operations and management of Training Center facilities.

Decision-making ability to solve problems while working under pressure and effectively communicating these solutions to co-workers and customers.

Excellent time management skills including prioritizing work assignments, being flexible in scheduling tasks, and meeting deadlines.

Advanced PowerPoint, Word, and Excel skills, including delivering PowerPoint presentations to both large and small groups.

Experience with effectively interacting with corporate representatives at a high management level.

Ability to travel up to 35% local and overnight stay.

Ability to lift up to 40 pounds.

Compensation & Benefits

Compensation Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

Performance and Recognition You are rewarded for achieving success by merit increases based on the type of position.

Benefits We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.

As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

Professional Development You can join one of our many Employee Resource Groups (ERG) or be a mentor / mentee in our professional mentoring program.

HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

Work-Life Harmonization The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level.

You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal : Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.