What we offer you :
- Remote work opportunity
- Competitive salary
- Flexible working hours
- Ongoing training and development
- Opportunity for career progression
Key responsibilities :
- Provide excellent customer service via phone, email, and chat
- Resolve customer inquiries and complaints in a professional manner
- Update customer records in the database accurately
- Collaborate with the team to ensure customer satisfaction
- Meet targets and KPIs set by the management
What you bring to the team :
- Prior experience in a customer service role
- Excellent communication skills
- Strong problem-solving abilities
- Ability to multi-task and work under pressure
- Proficiency in CRM software and MS Office
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