Risk Management CCB Advocacy and Scams Oversight Executive Director

Job Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.

You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.

Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

Job Summary

As an Executive Director - Fraud Risk Advocacy & Scam Oversight you will serve as the head of advocacy for the Consumer and Community Bank Fraud Center of Excellence as well as lead oversight of the CCB scam mitigation strategy.

The head of advocacy will, guided by a set of principles and priorities, work across trade organizations, government relations / affairs team, and business partners to better protect our clients and advance fraud management across the industry.

You will use these same principles to influence business's response to mitigating the risk of scams internally.

Job responsibilities

Lead and develop a small team of risk management professionals

• Develop a set of fraud advocacy principles and priorities that will guide all activities
• Collaborate with government relations, business and risk management stakeholders, trade organizations and payment networks to advance priorities
• Support our government relations / affairs team by providing input as they respond to fraud-related legislative and regulatory activity and provide feedback on trade position papers
• Work across multiple internal stakeholder to ensure that those individual participating in activities outside the firm are consistently representing the positions needed to advance our priorities
• Identify for the business where to consider altering its internal scam strategy and capability designs to better protect clients and mitigate reputation risk and financial risk to business.

In cases where the risks are material and not reasonably mitigated, escalate appropriately to risk management senior leadership and to the right risk committees as needed.

Ensure internal policies, standards and procedures adequately direct the business on how to manage scam risk

Required qualifications, capabilities, and skills

• Minimum 10 years in an advocacy-related position, industry trade or fraud management
• 5+ years managing a team of business professionals
• Excellent critical thinking skills and executive communications skills (both written and verbal)
• Proven ability to work across and successfully influence a wide variety of stakeholders
• Bachelors degree

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.

Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.