Customer Experience Research Associate

VirtualVocations
Bronx, New York, United States
Full-time

A company is looking for a Customer Experience Research Associate to lead research projects focused on optimizing government services.

Key ResponsibilitiesLead multiple research projects for public sector clients, focusing on customer experience and satisfactionOversee all aspects of project management, including task coordination, budget management, and client relationship maintenanceManage the research process from survey creation to data analysis and reportingRequired QualificationsMaster's degree in social sciences, business, or a related fieldMinimum of 4 years of applied experience in customer experience research, preferably with federal clientsAt least 3 years of client-facing project management experienceProficient in statistical analysis software (STATA preferred) and MS Excel for data managementU.

S. Citizenship and eligibility for a low-level government security investigation

10 days ago
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