Our client in Naperville, IL, is actively seeking a Customer Service Representative to join their dynamic team. This prominent consumer gift company specializes in creating personalized and meaningful gifts, making every moment memorable.
If you're a Customer Service Representative eager to return to the workforce, this role is perfectly suited for you!
Customer Service Representative Responsibilities :
- Answer incoming calls and respond to customer emails in a call center environment
- Provide product, service, order-status and account information to customers
- Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
- Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
- Identify and escalate unresolved customer issues to management for further investigation
- Follow up with customers to confirm appropriate changes were made
Customer Service Representative Requirements :
- 1+ year of experience working with customers, preferably in a call center
- Associate's degree preferred, or high school diploma (or equivalent) with customer service experience will be considered
- Must be able to work between the hours of 10 : 00 AM 9 : 00 PM on weekdays and one weekend day from 8 : 30 AM 5 : 00 PM
- Working knowledge of Microsoft Office, general computer skills and basic typing skills
- Proven customer specialist experience : active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
- Be a positive coworker : work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willing to support others and contribute to an overall positive culture
- Must be comfortable working onsite
This position is attracting top talent and will move quickly. If you are looking to further your career as a Customer Service Representative and want to work with a talented team at a growing company, please apply today!
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