Customer Service Associate

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Customer Service Associate to provide effective and efficient customer service to patients and doctor's offices.

Key ResponsibilitiesHandle inbound and outbound calls regarding prescription refills and pharmacy benefitsRespond accurately and courteously to patient inquiries and document each interactionAssist patients with routine questions and refer calls to appropriate support areas when necessaryQualifications1+ year of customer service experience1+ year of computer experienceFamiliarity with drug names and the refill processKnowledge of HIPAA laws and patient confidentialityAbility to work from home and occasionally on Saturdays

5 days ago
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