Case Manager, Senior Care Team

Job Description

Job Description

Who We Are :

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston.

Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment.

Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable and most resilient citizens.

From our earliest days as a program, we have always sought to do work that is transformational : recognizing our shared humanity;

centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential.

We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all.

We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary :

This Case Management position is an opportunity to work as a part of a vibrant multidisciplinary team at Boston Healthcare for the Homeless Program (BHCHP) a program recognized nationally for its innovative programming and provision of the highest quality health care for people experiencing homelessness.

This work is a part of a new initiative that provides additional medical and case management services to a panel of BHCHP patients who are over the age of 64.

This role is based in the community and serve as a vital link connecting senior homeless individuals with primary care as well as services that address social determinants of health needs.

The Case Manager will work closely with other care team members and will be responsible for engaging their enrollees regularly, mostly face to face, and making sure that the enrollee is getting connected to vital services and progressing towards their goals.

Hours : Full-time 40 Hours Weekly

Union : Yes

Union Name : SEIU

People of color and LGBTQIA people are encouraged to apply.

Primary Duties and Responsibilities :

• Work with patients in a variety of settings (including on outreach and in an outpatient clinic) to reduce barriers to full engagement in healthcare and treatment, including via collaboration with legal and housing advocates.
• Work with patients on connecting with community resources and social services.
• Work with the nurse care manager and conduct timely assessments.
• Document into data platform regarding enrollee progress on goals, all enrollee encounters, and case management notes.
• Assist nurse care manager and other team members with arranging enrollee appointments for services needed.
• Accompany enrollees to appointments including medical, benefits, mental health, etc., by arranging transportation and addressing other barriers as needed.
• Triage and troubleshoot care need issues for enrollees; works with nurse care managers to address needs.
• Participate in team case conferences and advocate for enrollees’ needs; remind enrollees about keeping appointments, filling prescriptions, etc.
• Participate in quality improvement projects, and new program initiation activities as needed

Qualifications and Requirements :

A bachelor’s degree in social work, human services, psychology, sociology, or related field; or an associate degree and at least one-year professional experience in the field;

or at least three years of relevant professional experience.

• Excellent customer service skills and the ability to communicate professionally with employees and enrollees both on the phone and in person.
• Efficient, organized, detail-oriented, and able to complete tasks in time sensitive manner.
• Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care.
• Motivational Interviewing and Cultural Competency training a plus; experience working with homeless populations and / or populations with mental illness and substance use disorders.
• Experience in case management or human services is preferred but not required.
• Computer skills : Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches.
• Bilingual English / Spanish, or English / Haitian Creole preferred.
• Must be flexible and able to multi-task.

Compensation and Benefits :

• The compensation starts at $22.07 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation , health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount.

In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons;

and individuals from low economic backgrounds.

Covid-19 Vaccination : Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note : Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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