CUSTOMER SERVICE REPRESENTATIVE CHATTANOOGA, USA

Customer Service Representative

Location : Chattanooga / Tennessee / USA Employment type : Employee Customer Service Representative

Our team in Chattanooga currently has an opening for a Customer Service Representative

YOUR ROLE & RESPONSIBILITIES

Now is the time to join a global leader! Brenntag Mid-South is now hiring a Customer Service Representative, location Chattanooga, TN.

Why Work At Brenntag :

• Competitive Hourly Pay
• Great Insurance Packages : Medical, Dental, Vision, & Life
• 15 Days of Paid Time Off
• 9 Paid company holidays
• Strong organizational commitment to safety
• 401K with a Generous Employer Match

Job Description :

• Work closely with the Commercial Sales team and be an active contributor to the Customers Account Team, while providing professional and excellent customer service.
• Effective and accurate order fulfilment / order confirmation via phone, email or electronic order entry system.
• Ability to manage large number of incoming phone calls.
• Ability to maintain and update customer pricing.
• Identify and assess customers needs to achieve satisfaction, collaborating with Sales, Operations and Inventory Management teams to identify solutions to meet customer commitments
• Handle and clarify customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Develop sustainable and collaborative relationships through open and interactive communication with all internal colleagues and customers
• Approach each day with a keen sense of self-discipline and urgency, along with the ability to effectively manage multiple priorities.
• Obtain and evaluate all relevant information to handle product and service inquiries, in addition to making upsell recommendations based on understanding of customer's needs and requirements
• Administrative duties may include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, filing documents and other paperwork.

YOUR PROFILE

General Qualifications :

• Ability to multi-task, prioritize and manage time effectively
• Ability to maintain excellent safety and attendance record
• Proven customer support experience
• Track record of over-achieving quota
• Strong interpersonal and communication skills
• Ability to listen carefully and understand a customers situation in order to help them
• Ability to problem solve with a calm and professional approach

OUR OFFER

• We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential
• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers
• Competitive pay and incentives
• Various healthcare plan options as well as 401(k)

We look forward receiving your application.

Wilma Martinez

[email protected]

Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.

Stage Picture :

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Customer Service Representative

Chattanooga / Tennessee / USA

Employee