Customer Service Guide

A company is looking for a Customer Service Guide - Remote.

Key Responsibilities

Serve as the first point of contact for members and providers, managing 30-40 calls per day and handling various communication channels

Educate customers on their plans and assist them in using digital tools to navigate healthcare confidently

Document thoroughly and ensure accurate and timely handling of client and member inquiries while safeguarding privacy

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or recent work toward a degree is preferred

Prior experience working across multiple customer service channels

Tech-savvy with the ability to learn and adapt quickly across multiple systems