SALES COORDINATOR, CORPORATE HOUSING

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents.

Sonders innovative app empowers guests by making self-service features and 24 / 7 on-the-ground support just a tap away.

From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

The Sales Coordinator, a key member of Sonders Corporate Housing Sales team, will drive Sonders revenue by managing Corporate Housing revenue opportunities, fulfilling bookings for clients, and supporting client management , with the shared goal of driving incremental revenue & repeat business to the organization.

The Sales Coordinator is responsible for delivering exemplary booking service to our Corporate Housing clients in our dynamic, growing environment.

As the key interface between our business and the booking clients, this team member facilitates booking inquiries, supports corporate clients in-stay requests, and assists the Account Managers to improve conversion.

The Sales Coordinator will be a stellar relationship builder, with the ability to engage with clients and colleagues at all levels.

Sonders Corporate Housing Sales team is responsible for 35% of the teams revenue and manages key global accounts. The Sales Coordinator will also be responsible for supporting, collaborating with and using various sales systems, strategies and processes.

The Sales coordinator will be agile and have a keen sense to be able to multitask these various tasks throughout their day.

AT SONDER YOU WILL :

• Book and manage corporate housing reservations for managed accounts; manage the process beginning to end, including lead management, guest communication, rate quoting, availability, contract needs, guest follow-up.
• Manage in-house corporate housing reservation extension requests with renewals and support.
• Grow usage and adoption of Sonder amongst corporate accounts, optimizing for incremental revenue; support the Sellers with guest contact communication, lead management, reservation fulfillment, and general account support.
• Support the Corporate Housing team in the management of key accounts by building and maintaining deep relationships with all stakeholders.
• Assist with customer service inquiries for managed accounts and ensure quick resolution while also keeping all internal stakeholders updated.
• Collaborate with internal cross functional teams including customer guest services, legal, finance and real estate, and others that work directly with the sales organization.
• Ensure all leads are accurately entered into and managed in Salesforce.

WHAT WE LOOK FOR :

• Minimum 2 years of customer facing or revenue based experience in the hospitality, travel, or corporate housing industry.
• Strong understanding of the hotel industrys reservations landscape *and* the real estate industrys rental / leasing landscape.
• Strong ability to see projects through from beginning to end; an organized multi-tasker who thrives on managing multiple projects at the same time.
• Super-communicator, both internally and externally, with strong interpersonal skills; Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
• Proven ability to improve and / or streamline processes in a growing, changing, complex environment.
• Skilled in both Microsoft and Google suites of products, Salesforce, and other sales enablement tools.
• Excited and passionate about Sonder, reaching Sales targets, and working cross-functionally to build a world class Sales organization!
• Passionate, positive, and ability to flex and adapt with a growing organization!
• Enjoys talking and building relationships with customers. Hospitality is part of your DNA.

Salary : $60,000 - $63,000

We also have great benefits to make your life easier so you can focus on what youre best at :

• Competitive compensation
• Generous stock option plan
• Medical, dental and vision insurance
• Exempt team members have paid time off. Non-exempt team members accrue paid time off.
• Annual free credits and discounts to stay in Sonders
• A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

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