Associate, Program Operations (Baltimore)

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for an exceptional customer service professional to join our team as an Associate, Program Operations. You will play a critical role in ensuring our clients' vehicles remain legally compliant and operational. The primary responsibility is to manage and process transactions related to vehicle title and registration, including initial registrations, state transfers, and lease assumptions. You will oversee a work queue that identifies tasks and follow-ups required to complete registration processes, ensuring timely and accurate execution.

What You'll Do

• Transaction Validation and Documentation. Ensure all vehicle title transactions

meet state-specific requirements by validating data and attaching necessary

documents in the Title Quest system.

service cloud related to client T&R services.

accurately and reporting defects or data quality issues to leadership.

documents related to the Title and Registration process.

third-party agencies (e.g., tag agents, dealers) to ensure smooth title and

registration processing.

Basic Qualifications

Preferred Qualifications

Location : Owings Mills, MD

The hiring base salary range for this position is $46,800 - $64,400 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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