Job Description
Job Description
Position : Sr Desktop Support Technician
Location : Richmond, VA
Duration : 11 Months and possibility of extension
Description :
Seeks qualified resource to be responsible for responding to queries on the phone, via email, in person, or through remote access
Day-to-day Responsibilities :
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Skills Required / Desired Experience Strong working knowledge of computer systems, hardware, and software, including drivers and biosRequired6 YearsExcellent problem-solving, analytical, and team-working skillsRequired4 YearsExcellent communication and interpersonal skills.
Required4 YearsDemonstrated ability to obtain feedback from customers to improve training methods.Required4 YearsWriting and editing training manuals.
Required4 YearsRunning reports and analyzing common complaints and problems.Required4 YearsAn openness to learning new technologies.Required2 Years
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