Job Description
Job Description
Welcome to The Fed, a premier hospitality and tourism establishment nestled in the heart of Clarkston, Michigan. We are seeking an enthusiastic and experienced General Manager to lead our dynamic team in delivering exceptional service and unforgettable experiences to our guests.
As a key player in our operations, you will oversee the day-to-day management and strategic direction of the property, ensuring that we maintain our high standards of guest satisfaction and operational excellence.
In this on-site role, you'll cultivate a positive and inviting atmosphere where both staff and guests feel valued and welcomed.
Your leadership will be instrumental in driving the business forward, fostering team development, and enhancing the overall guest experience.
If you're passionate about hospitality and ready to take on a rewarding challenge, we invite you to join The Fed family!
Benefits
Annual Base Salary + Commission
Health Insurance
Flexible Schedule
Hands on Training
Career Growth Opportunities
vacation pay
Paid Time Off (PTO)
Responsibilities
Leadership : Lead and inspire a diverse team, fostering a positive work environment.
Customer Service : Ensure guest satisfaction by maintaining high service standards.
Operational Management : Oversee daily operations, ensuring efficiency and quality.
Financial Oversight : Manage budgets, forecasts, and financial performance to meet KPIs.
Safety and Compliance : Ensure all regulations and safety standards are adhered to consistently.
Staff Training : Implement training programs to enhance team skills and service quality.
Problem Solving : Address and resolve any guest issues or operational challenges swiftly.
Requirements
Experience : Proven track record in managing hospitality or tourism establishments, preferably in a managerial role.
Leadership Skills : Strong leadership abilities with a focus on team development and employee engagement.
Customer Service : Exceptional customer service skills with a commitment to enhancing guest satisfaction.
Communication : Excellent verbal and written communication skills.
Financial Acumen : Experience with budgeting, financial reporting, and resource management.
Problem-Solving : Strong problem-solving capabilities and the ability to make effective decisions.
Local Knowledge : Familiarity with Clarkston, Michigan, and local tourism trends is an advantage.
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