POSITION SUMMARY :
To be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient / Customer Experiences, and Financial Stewardship by ensuring the quality of all pre arrival services including scheduling, pre-registration, insurance verification, financial clearance.
PRIMARY ACCOUNTABILITIES :
Quality / No Harm :
- Accurately schedule and / or pre-register all modalities at Health First facilities by phone, fax, and electronic orders.
- Ensure all information is complete, legible and correctly signed by physician on required scripts prior to scheduling procedures.
- Verification of insurance information is obtained on all patient accounts containing insurance.
- Follow up and / or forward necessary information to appropriate individuals or departments to complete registration process.
- Must be able to meet and maintain the performance standards required for this position.
- 90 calls minimum for scheduling or average 50 pre-registrations for Pre Reg per day.
Customer Experience :
- Provide superior customer service.
- Provide registration and other job requirements to meet the patient / family needs.
- Maintain successful relations with other Patient Business Services areas, Health First associates and physician office.
Stewardship :
- Financial Counseling.
- POS Collections to include co-pays, deductibles, and coinsurance.
- POS Collections - multiple options - prompt pay discount, payroll deduction, waiver of assignment of benefits.
- Encourages economic use of supplies and equipment to meet customer requirements.
- Bad Debt Screening.
- Charity screening and qualifications.
- Price estimates and quotes.
QUALIFICATIONS REQUIRED :
- High School diploma or equivalent.
- Excellent communications / interpersonal skills.
- Typing 45 WPM.
- Medical Terminology desired.
- Previous office experience preferred.
- Knowledge of Microsoft Office programs preferred.
- Demonstrates ability to relate well to all customers.
- Demonstrates good oral and written communication skills.
- Ability to prioritize and organize to maximize quality, value and service.
- Working knowledge of managed care payors and Medicare regulations preferred.
- Experience working in multiple systems : STAR, WebPay, SCI, TRACE, OF, DDE, Multiple Payor websites, etc.
- Successfully completes all required training programs, in-services, and annual competency validation within designated time frames.
PHYSICAL DEMANDS :
- Visual acuity and hand-eye coordination.
- Ability to lift up to 20 pounds unassisted.
- Ability to sit for prolonged periods of time.
- Ability to work with computer monitor for prolonged periods of time.
- Subject to rotating weekend / holiday schedules.
- Occasionally subject to irregular hours.
MENTAL DEMANDS :
- Able to respond positively to stressful situations and changes.
- Ability to think critically and respond accordingly
- Ability to assess, interprets data, and educates patients and family members of various ages and
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