Quality Systems Support Administrator

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro's revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

The Quality Systems Support Administrator is an integral part of our Network and Computing Services team based out of our US - Chicago Heights, IL site.

Compensation range for this position is $90,000.00 -$115,000.00

Position Details

We are seeking a detail-oriented and technically proficient Quality Systems Support Administrator to manage the support, configuration, and continuous improvement of multiple enterprise quality and compliance systems. This role is critical to ensuring the stability, compliance, and operational effectiveness of systems used by QA, RA, and QC functions, including QMS, Veeva, LabWare, and ExyLIMS. The administrator will act as a liaison between IT, Quality, Regulatory Affairs, and system vendors to support business needs while maintaining compliance with GxP and data integrity requirements.

Key Responsibilities

• Administer and support Quality and Regulatory systems (e.g., QMS, Veeva, LabWare, ExyLIMS), ensuring high availability and compliance with GxP and 21 CFR Part 11.
• Serve as the first line of support for system issues, user requests, and integration touchpoints.
• Manage user lifecycle activities (account provisioning, role changes, deactivation), ensuring segregation of duties and proper audit trails.
• Monitor and resolve system errors, audit trail anomalies, and data synchronization issues with internal and vendor teams.
• Ensure up-to-date documentation for system configurations, validation documents (IQ / OQ / PQ) & SOPs.
• Cover user onboarding, training, and functional support for quality and regulatory applications.
• Collaborate with QA / RA stakeholders to gather feedback, manage vendor escalations, and influence system roadmaps.
• Support internal audits, vendor audits, and regulatory inspections by ensuring system readiness and documentation availability.

Key Competencies

Accountable

Adaptable

Collaborative

Committed

Communicating Effectively

Customer Service Orientation

Delivering High Quality Work

Displaying Technical Expertise

Initiative and Responsibility

Interpersonal Skills / Communication

Problem Solving

Testing and Troubleshooting

Working with Diverse Populations

Skills

Advanced skills using Microsoft office programs.

Must be proficient using Email, phones, cell phones, and office equipment.

Proficient with Adobe Professional and Microsoft Office Products.

Proven ability to work effectively in a team environment.

Excellent Written and Verbal Communication Skills

Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.

Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.

Ability to translate client needs into products / services.

Ability to work with multiple departments and a varying portfolio of clients

Able to handle client complaints with calm demeanor and professional attitude.

Able to technically assist and understand client needs and provide problem resolution.

Develop and maintain relationships with internal and external clients.

Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.

Must have planning skills sufficient for establishing work priorities and meeting client commitments.

Education & Experience

To learn more about Phibro Animal Health's competitive benefits package, please click here : Phibro Benefits.

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit : Corporate

Division : Corporate

Department : Network and Computing Services

Location : US - Chicago Heights, IL

Work Schedule : Monday - Friday (Standard Work hours)