Assistant Community Manager - Colonnade at the Creek (Bilingual Preferred)

Job Description

Job Description

We welcome applications from professionals in the hospitality, retail, restaurant, and construction industries.

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional, and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals.

We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

POSITION SUMMARY : The Assistant Community Manager supports the efficient and profitable operation of the residential community.

The essential functions of the Assistant Community Manager are as follows :

Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire.

Meets company standards on conduct, attendance, etc. Models Mission and Foundations.

Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire.

Meets company standards on conduct, attendance, etc.

Demonstrates good communication skills and helps ensure communication with residents, community, agencies, owners, and team members.

Provides high level of customer service.

• Brings any area of concern to the Community Manager's attention.
• Types, files, and performs other related administrative functions.
• Answers telephone professionally and promptly, recording and forwarding messages to team members.
• Shows available units to applicants using established safety process.
• Conducts landlord references and background checks.
• Understands financial implications of job duties. Acts accordingly.
• Performs the duties of the Community Manager in his / her absence and as necessary.
• Prepares new and re-certification leases and other forms.
• Observes all required health and safety requirements.
• Collects and records rental payments.
• Immediately acknowledges resident complaints and works to correct problem.
• Handles maintenance requests, inputs, and maintains maintenance records.
• Inspects the property.
• Purchases both maintenance and administrative supplies as directed.
• Tax Credit experience is required.
• Performs other duties as necessary.

BENEFITS OFFERED : Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.

We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment.

We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!);

Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential.

On-call Service Manager / Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.

Qualifications :

High School Diploma or equivalent. Excellent verbal and written communications skills. Ability to use computer software, and email.

Prior related experience preferred. Attention to detail and the ability to prioritize multiple demands necessary. Willingness to be an active team player, respond to multiple interruptions and meeting critical deadlines required.

Proficiency with Microsoft Office Suite preferred.

BENEFITS OFFERED :

Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.

We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment.

We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!);

Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential.

On-call Service Manager / Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.

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