Client Success and Operations Coordinator

Client Success And Operations Coordinator

At Hire Ventures, we help growing businesses find and keep top talent through our fractional HR and recruiting services. We're looking for a detail-oriented Client Success and Operations Coordinator to support our sales process, nurture client relationships, and keep our operations running smoothly.

In this role, you'll help move inbound leads through the sales funnel, coordinate proposals and follow-ups, and support a great client experience from onboarding to ongoing check-ins. You'll also play a key role in our internal operations, keeping our CRM updated, coordinating projects, and helping our team stay connected and organized. This is a hybrid role, working a flexible schedule 3 days per week from our offices at the Atlanta Tech Village in Buckhead.

Support our sales process by nurturing inbound leads, coordinating follow-ups, preparing proposals, and ensuring prospects have a seamless experience from first contact to signed agreement.

Increase Hire Ventures positioning as a recruiting and HR partner and a thought leader in our space. This may include leveraging LinkedIn, networking and outreach.

Move inbound leads through the sales funnel by coordinating follow-ups, meetings, and proposal support.

Track sales activity and update our CRM (HubSpot) regularly.

Attend networking events, ATL Tech Village functions, and client meetings alongside the CEO and team.

Help promote the business through outreach, follow-up, and social media engagement.

Support seamless client onboarding from signed agreement to engagement kickoff.

Conduct ongoing client check-ins and gather feedback through quarterly NPS surveys.

Share insights and updates with the internal team to improve service delivery.

Be a friendly, proactive point of contact for our clients.

Maintain regular touch points with our partners and referral network to stay up to date and foster a strong, trusted relationship.

Support marketing efforts or campaigns to promote our partners and network along with the marketing team.

Track engagement, results, and help the team stay aligned with our partners, their offerings and opportunities.

Assist with internal projects, team communications, and process improvements.

Join in on team calls, bring positivity and support to the team.

Help coordinate meetings, events, and culture-building initiatives with our team.

Participate in annual and quarterly strategy and planning sessions, offering ideas, feedback, and support where needed.

You'll work closely with the CEO, marketing and our consulting team to ensure clients have an excellent experience and our internal operations run smoothly.

35 years of experience in business operations, sales coordination, client success or professional services.

Excellent communication skillsyou're clear, personable, and comfortable talking to anyone.

Organized, detail-oriented, and able to manage multiple priorities at once.

Self-motivated with a strong bias for actionyou don't wait to be told what to do.

A true team player with a growth mindset and eagerness to learn.

Comfortable in a startup or small business environment where things evolve quickly.

Bonus : experience in HR, recruiting, marketing, or EOS.

We're a values-driven company that takes our work seriously, but not ourselves. You'll be part of a small, passionate team that believes in doing the right thing, building real relationships, and always looking for ways to improve. You'll have the opportunity to grow with the business and take on increasing responsibility in a role that can evolve alongside your strengths.