IT Deskside Engineer/ Customer Engineer
This is an on-site 1099 Contract role payable at $27 per hour
Overview
We are looking for an experienced IT Deskside Customer Support Engineer with a track record of providing exceptional customer service who can provide onsite, maintenance and support services in a highly demanding environment.
The successful candidate will have a minimum of 7 years of experience delivering these services in a large corporate environment.
As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that includes troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you’ll be doing :
- Performing a complex range of technical work activities either remotely or at the customer's site to meet business and customer requirements.
- Coordinating small teams delivering basic work packages in line with company processes to meet business and customer requirements.
- Providing Technical Leadership in own specific area of expertise.
- Documenting and reporting on work completed to ensure compliance with Company and Customer Procedures.
What you have :
- 7 years experience in IT Service environment.
- Experience with ticketing systems such as ServiceNow.
- You must be authorized to work in the United States.
Bonus points :
- BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
- ServiceNow experience.
- Hardware break-fix assistance
- PC imaging processes and procedures
- Troubleshooting
- Mobile phone support
- Audio Visual support
This is a 6-month 1099 contract role with the potential to be extended past this initial timeframe
Shifts : Monday-Friday 8 : 00am-5 : 00pm
Pay : $27 per hour
Immediate start pending successful interview and relevant checks
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