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Collection Agent
Collection AgentLone Star Llc • Buffalo, NY, US
Collection Agent

Collection Agent

Lone Star Llc • Buffalo, NY, US
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Job Description

Job Description

Benefits / Perks

  • Competitive Compensation
  • Bonus Eligibility
  • Paid Holidays

Job Summary

We are seeking a Collections Agent to join our team. In this role, you will handle collecting outstanding debts from clients and maintaining accurate and up-to-date financial records. The ideal candidate possesses effective communication skills, excellent negotiating skills, thorough understanding of financial concepts, and people skills to uphold a professional rapport with clients and internally.

Responsibilities

  • Collect outstanding debts from clients through phone calls, emails, and written correspondence.
  • Keep a high level of organization and attention to detail, ensuring accurate and prompt financial records.
  • Maintain accurate documentation of account status and collection efforts.
  • Research client information and historical data on accounts
  • Communicate with clients regarding overdue accounts
  • Utilizing accounting and database software to manage and track accounts receivables and payables.
  • Review and analyze financial reports to find trends and areas for improvement.
  • Continuous communication with leadership to meet goals / quotas within pre-defined goal period.
  • Report on collection activity and present to management

    • Qualifications

  • High school diploma / GED required.
  • Previous experience as a Collection agent or in a similar position strongly preferred
  • Understanding of collection techniques
  • Knowledge of debt collection laws and regulations preferred
  • Comfortable working with Microsoft Office, Excel, and computer databases,
  • Ability to work well under pressure
  • Ability to navigate accounts payables and receiveables.
  • Excellent communication and negotiation skills

    • Additional Requirements

  • Must have reliable transportation
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