A company is looking for a Senior Customer Service Representative to enhance customer interactions and resolve inquiries.
Key ResponsibilitiesManage incoming calls, emails, and inquiries while providing timely responsesProcess orders, returns, and credits accurately for multiple brandsServe as the main contact for customers, addressing inquiries and resolving issuesRequired QualificationsHigh school diploma or equivalent is required;
a 4-year degree is preferredPrior customer service experience is required, preferably in a manufacturing environmentProficiency in Microsoft Office Suite and database managementAbility to mentor and guide team membersExpert understanding of product knowledge across applicable brands
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