Growth Operations (Growth Ops) Associate

Job Description

Job Description

Growth Operations (Growth Ops) Associate

Job Type : Hybrid - 1-3 days per week in the office

About Phamily

Phamily is a healthcare technology company focused on making proactive care management simple, scalable, and financially sustainable. Our SaaS platform equips health systems and physician groups with AI-powered virtual care tools to better manage chronic conditions and general patient needs between office visits. By shifting healthcare from reactive, episodic treatment to proactive care management, we've already supported tens of thousands of patients, and we're just getting started. Join us as we continue to revolutionize how care is delivered.

The role

We're looking for a smart, strategic operator who loves research, systems, and relationship-building to fuel Phamily's go-to-market. This is an operations-heavy, quality-over-quantity role : you'll map markets, curate the right accounts and people, craft thoughtful introductions, and partner closely with AEs to advance high-conviction opportunities. If you've been a successful sales professional or a consultant / IB analyst (or similar), ready to build at a high-growth startup—and you want hands-on exposure to sales, distribution, and company-building—this is for you.

Things change quickly here. You'll shift gears, write and run playbooks, and own outcomes end-to-end with rigor, patience, and excellent judgment.

What you'll do

• Market intelligence & targeting : Build and maintain geo / account / persona maps; analyze trends, incentives, and competitive signals to point us to the right places —and the right people .
• Account research & narrative : Produce concise briefs and hypotheses; translate messy signals into crisp, respectful outreach (email / LinkedIn) that builds relationships before asking for meetings .
• Account-Based Marketing (ABM) : Plan and run ABM plays with Marketing and AEs : tailored content, micro-landing pages, direct mail or light gifting where appropriate, executive POV memos, and event-based touch plans. Define target lists, trigger signals, and measurement (reach, engagement, meeting→stage progression, multi-threaded coverage)
• Pipeline program management : Run thoughtful PM across leads and workstreams : lists, touch plans, notes, next steps, and cross-functional coordination with AEs, RevOps, and Marketing.
• Partnership with AEs : Multithread stakeholders, prep agendas, and push deals forward; be the trusted right hand who helps AEs prioritize and execute.
• Operational problem-solving : Spin up tools, dashboards, and reporting to surface insights; propose experiments and system improvements.
• Event support : Coordinate presence at conferences, virtual sessions, and field events; manage prep, target lists, follow-ups, and post-event debriefs.
• Brand stewardship : Represent Phamily with care and credibility; cultivate trust with valued clients and prospects through patient, informed communication.

What this role is not

You'll thrive here if you…

To Be Qualified For This Role, You Will Have

Work Style & Logistics

Our Compensation & Benefits

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.